Money Back Guarantee
In addition to the individual product guarantees, all of our products supplied to members of the general public are covered by our 14 day trial money back guarantee. If you are not happy with any product bought from MEDesign, simply return it to us in as new condition within 14 days of the date of receipt and we send you a full refund by return.
Products: All product prices (and postage & packing) are shown both excluding and including UK VAT.
Bundle Offers, Voucher Codes or Coupons: Offers and discounts only apply where all products ordered as part of a discounted bundle or order are retained by the end user i.e. subsequently returning one or more products from a bundle or multi product order for refund will mean that any refund due will be adjusted to reflect the undiscounted mail order prices of the individual products in the bundle or order.
UK Delivery Charges: Delivery charges for one website order paid for by credit/debit card to one address in the UK Mainland:
Order value up to £40.00 : Carriage is charged at £5.40
Order value up to £75.00 : Carriage charged at £7.80
Order value over £75.00 : Carriage is free
(If the value of the original order falls below £75 due to a return then the original free delivery will be amended).
UK deliveries outside of the UK Mainland may incur additional costs.
International Delivery Charges: We deliver worldwide and use one of a number of different carriers dependent on delivery cost, speed of delivery and overall service level. If you wish to order from overseas then the simplest method is to place an online order using the website. For destinations outside the UK a shipping cost is not shown (too many possibilities for our database). Once we receive the order we determine the most cost effective means of delivery and we then E-Mail you with details of the total cost including shipping. Once you confirm your agreement to the total cost we then process and despatch the order. We do not take payment until we receive your confirmation that you are happy to proceed.
Online: You can order online from any product page through our online shop. Cookies must be enabled in your web browser. In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card numbers and personal data we use 2048 bit GeoTrust True Business ID with Extended Validation (EV) Secure Sockets Layer (SSL) encryption. This is your guarantee for a safe and secure transaction. Before this type of SSL certificate can be issued the strictest set of organisation and domain authentication standards of any SSL certificate must be successfully completed - we are delighted to announce that MEDesign passed with flying colours. In addition the GeoTrust dynamic True Site Seal Trustmark, with embedded organisation name/date/time stamp provides independent third party verification and validation of the website identity.
Fax: +44 (0)1704 545214
Phone: +44 (0)1704 542373
Personal Callers: Personal callers are always welcome at our offices between 09:00-17:00 Monday to Friday. Before setting out on a long journey, please call to check product availability (once in a blue moon, we do run low on stock). Click here for a map showing our location.
Post: MEDesign Limited, Clock Tower Works, Railway Street, Southport, PR8 5BB, England
Click here for PDF print version of our post / fax order form
Export Orders: We deliver worldwide and use one of a number of different carriers dependent on delivery cost, speed of delivery and overall service level. If you wish to order from overseas then the simplest method is to place an online order using the website. For destinations outside the UK a shipping cost is not shown (too many possibilities for our database). Once we receive the order we determine the most cost effective means of delivery and we then E-Mail you with details of the total cost including shipping. Once you confirm your agreement to the total cost we then process and despatch the order. We do not take payment until we receive your confirmation that you are happy to proceed.
NHS Trust, Councils, Social Services and Government Bodies: Government bodies e.g. NHS Trusts, Social Services, County Councils, Local Education Authorities etc... are automatically eligible for credit account facilities. All orders must be in writing (post, fax or E-Mail) and must quote an official purchase order number and full invoice and delivery address details. Carriage/handling at cost is chargeable for order values less than £200 (excl VAT).
We do not process any payment until the goods are ready for despatch. Payment by cheque (£ sterling), postal order (payable to MEDesign Ltd), Visa, Mastercard, Switch, Delta and Solo are all very acceptable. For credit cards please quote the cardholders full name and address, card number, expiry date, 3 digit security code from the rear signature strip of the card and the issue number (if paying by Switch). Foreign currency payments by credit card will be converted using the exchange rates published in the London Financial Times on the day of the transaction.
Normally within 24 hours of receipt of order (Monday - Friday). Most deliveries within the UK mainland are by FedEx, an independent courier.
FedEx's service is very reliable and your order should arrive within 2-3 days of despatch. It is often quicker (but don't quote us!) and, to leave a margin of error, please allow 5 working days before chasing us up. Express delivery is available but the costs are high. Please contact us for
Your parcels need a signature on delivery - for security reasons. If you are out during the day, please give a delivery address where someone can sign for your parcel (a works address or a willing neighbour are good options).
For overseas deliveries we use one of a number of carriers depending on the particular country - our aim being to get the lowest cost and fastest delivery.
Value Added Tax (VAT)Prices on the website are shown both excluding and including UK Value Added Tax (VAT) at 20%.
VAT always applies except for shipments to countries outside the European Union or where the purchaser is VAT registered.
CE Mark and Product DevelopmentThe CE mark means that the product is a medical device registered with the Medical Devices Agency and conforming to the requirements of the Medical Devices Directive 93/42/EEC. As part of our ongoing quality improvement programme we must reserve the right to alter product specification without prior notice
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