MEDesign Limited Privacy Policy

WE TAKE YOUR PRIVACY SERIOUSLY
This policy explains when and why we collect personal information about people who use both our website and our services in general via any other contact or ordering methods, and how we use that information. This policy is subject to change, so please review this page from time to time to make sure you are still happy and in acceptance with the latest updates. By using our website, you are agreeing to be bound by this policy.
If you have any questions regarding our privacy policy, please contact us by email at privacy@medesign.co.uk

WHAT INFORMATION IS OBTAINED ABOUT YOU
The information we collect about you in each instance is as follows:

Website Contact Form
We Collect - Name, address, phone number, email address and IP address.

Website New Create Account and Checkout Process
We Collect - Name, address, phone number, email address and IP address.

Phone Orders including those sent to us by post on Our Company Order Forms
We Collect - Name, address, phone number and email address.

Website Promotional and Notify Back in Stock Emails Sign-up
We Collect – Name, email address and IP address.

HOW WE USE THE INFORMATION
We use your information on a contract and legitimate interest basis for the following purposes:

When Fulfilling An Order
When processing an order we use your name address, phone number and email address details to fulfil the initial part of the shopping cart process. Payment information, including credit card details, are only entered in the final part of the shopping cart process and are not held, seen or processed directly by us. For payment processing we use Worldpay who are internationally recognised and trusted financial specialists in the secure processing of payment transactions. We would recommend you also read their privacy policies.

When Sending Communications
For those that have specifically and actively chosen to opt-in, we may periodically send out details of products, services, promotions and special offers via email.

WHO HAS ACCESS TO YOUR INFORMATION
We do not share your information with any third parties. However, we do need to share some data for our shopping cart to function and to deliver your order.

YOUR CHOICES
You have a choice whether to receive information from us. If you do not want to receive communications, please leave any opt-in boxes unchecked when filling out one of our forms.
You can change your marketing preferences at any time by either logging in and accessing your account dashboard if you have created a website account or by contacting us at privacy@medesign.co.uk

UPDATING YOUR INFORMATION
If you wish to update your information and have created an account on our website you can log in to your account and make amendments via the account dashboard. For more detailed amendments such as complete erasure of your details please contact us at privacy@medesign.co.uk

KEEPING YOUR DATA SECURE
We take every precaution to keep your data secure. Any sensitive information such as credit card information is processed independently via the secure shopping cart. Non-sensitive information, such as email addresses, are also kept secure as our whole website functions using an Extended Validation SSL certificate meaning all data is encrypted.

HOW LONG IS DATA KEPT
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. The information we use for marketing purposes will be retained until you notify us that you no longer wish to receive this information.

LINKS TO OTHER WEBSITES
Because our website may contain links to websites run by other organisations we encourage you to read their privacy policies as this specific privacy policy only covers the MEDesign website. In addition, if you accessed our website from a third party site we cannot be responsible for the privacy policies of that site and recommend you check the privacy policy of those independent third party sites.

COOKIES
Our website uses unobtrusive cookies to store information on your computer. Some cookies are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this you can disable cookies, but some nice features of the site may become unavailable.